Yesterday was hectic in the shop, which is how we like it. Maybe Christmas shopping is finally getting under way, but in the middle of all the madness and mayhem, an elderly lady suddenly appeared before Keith and myself.
"I know this is a silly question," she said, "but do you sell cotton?"
Keith and I in unison: (very politely and shaking our heads regretfully) No, I'm terribly sorry, I'm afraid we don't. Have you tried next door?"
And off she went, one happy lady. Customer service! That's what it's all about! lol