Since we changed our car a few weeks ago, the AA decided that our premium should be practically doubled. Granted the car is a bit bigger, as you can see, but it is also older and the 12 year old that I spoke to was not up for discussion. In the past, when my insurance was due for renewal, I would get a quote from my current company and a cheaper one as an alternative. Now, it just rises steadily and it's 'take it or leave it.'
So, I decided to do some investigations of my own via a comparison website and, lo and behold, I found one, nay half a dozen, which, even with myself as main driver and Keith as named driver, which would have cost me even more with the AA, comes in at just over half the AA quote.Next was another phone call to the AA to tell them that I wanted to cancel my insurance policy with them. Naively, I did expect the lady at the other end to ask why I wanted to cancel, even to add some expression of regret. I have been a customer of theirs for close on thirty years and, to be fair, I have, until recently, found their service to be good value. However, no enquiry was forthcoming and even when I explained that I had found another policy for half the price, there was not a vestige of interest or comment. She completed the transaction, informed me of my refund, which is minus FIFTY POUNDS for 'administration'! To add insult to injury, yesterday they sent me a three page customer survey to fill in.
The second word is 'off' AA!