Some months ago, we closed our Sky TV package and opted for BT Vision instead, which we are quite happy with. The suspicious ease with which we were able to close the Sky package has proved itself to be just that, suspicious. Since then we have had quite a few calls from Sky, usually asking to speak to the account holder (Keith) about 'your Sky account' which immediately makes me think we still owe them money, which is not the case, of course.
Recently the calls have become more frequent and usually during the day, which means that I answer the phone, if I am around. The problem here is that, although I tell the callers repeatedly that we don't want to subscribe to Sky again, they won't listen to me as I am not the 'account holder'. The fact that, as we have closed the account, there is no account holder as far as they are concerned seems to have passed them by.
Fast forward to Monday when I received a call from a female who insisted on talking over me, reading from her script as I gave my usual answer and asked her not to bother calling again.
"We'll ring again when Mr A is in," she assured me and cut the call.
Tuesday brought another call, this time from a male.
"Ah, I'm glad you've called," I said, "I would like to speak to your supervisor."
He assured me that there was no supervisor present. I decided to ignore his blatant lie and launched into my attack anyway, telling him about Monday's call.
"I object most strongly to someone talking over me when I am trying to explain something," I said, talking over him as he tried to explain to me that it was a question of 'data protection' which dictated that they had to speak to the account holder.
"Well, if it happens again, I shall put in a formal complaint," I said.
"We'll ring this evening when Mr A is in," he said and rang off.
So last night, true to their word, Sky rang again and this time spoke to Keith who told them in no uncertain terms that we do not wish to subscribe to Sky again and not to ring us any more.
We sat back, confident in the certainty that that was the last we would hear from Sky....
This morning, the phone rang, after Keith had gone out of course, which meant that I answered it. Someone wanted to speak to Keith. Who? Sky, of course.
"What? Sky again??" I exploded and launched into a resume of all the recent calls.
"I can only apologise," said the voice at the other end when I finally drew breath. "It has been put down as a 'return call'," and he rang off before I could say another word.
Well, you have to give them marks for not giving up.
