Monday, December 07, 2009
December 2nd has come and gone.
So what? I hear you ask.
Well, that was the date for digital switchover for the Granada region. Now we are not actually in the Granada region but for some reason known only to the 'experts' that is where our strongest digital signal comes from. When we had Sky, we could access BBC Wales, but since switching to BT Vision (cheaper package, does all we need), our 'local' BBC news comes from Granada or, again for some mysterious reason, more recently from Midland.
Anyway, on 2nd December, we had to reset our Vision box but, unfortunately, for some reason, we found ourselves with only a handful of channels, NOT including ITV1 and with poor reception to boot. Keith covered his ears and braced himself for my ululations at the prospect of being deprived of Emmerdale and Corrie, but I bravely picked up the phone and dialled the number for Digital Switchover Problems shown on the BT Vision website.
This number gives you access to the Digital helpline - a rather loose and inaccurate description, in my experience; nothing at all like the friendly little alien in their commercials. I have spoken to them twice now and have been abruptly told to
a) have the aerial checked (We did, there's nothing wrong with it.)
b) refer to the manufacturers of the BT Vision box. (What??)
Any little old ladies requiring help with retuning their televisions will be sadly disappointed if they ring the Digital helpline, I can assure you.
So, on then to BT themselves. A Scottish lady took me through various procedures, all of which we and the aerial engineer had already tried, but hey, it was in her script so she had to follow it, all to no avail. I kept telling her that an engineer had checked the aerial and had tried himself to reset the box, but still she kept on.
So now, a BT engineer will call tomorrow afternoon, probably to replace our box with one that works properly but Scottish lady still found it necessary to end the conversation with the following ominous threat:
"If he finds that your aerial is at fault, you will be charged £115 pounds call-out!"
Did she listen to anything I said?