This morning, I had a Voicemail message asking me to return the call from the company who is going to assess the damage done to my car, so I did, quoting the reference number, as requested.
"Ah yes, a Ford Focus, isn't it?"
"No, a Toyota Yaris," I corrected.
"Oh, it's not showing up on the system....."
Finally it was found, identified and booked in to be inspected tomorrow. Watch this space...