Out and about visiting schools again this morning but back in the shop this afternoon, I was party to a 'heated exchange' with a customer who had brought her laptop in for us to install Norton Antivirus. Her problem was that the laptop was second hand and Norton would not install because there was already another antivirus on it. The word 'install' had definitely been mentioned - in fact I had written the very word in the worksheet in front of her as she said it. Now I know my writing is not the best (I blame it on being left-handed :)) but it's not that bad!
Striding purposefully into the shop, she demanded her money back as she couldn't register it (it was her own copy) and anyway, she hadn't wanted us to install Norton - she was not stupid, she was perfectly capable of installing it herself.
This, to my mind, begs two questions:
1. In that case, why did she not go ahead and install it?
2. Why else would she have brought Norton and her laptop in to us if not to have it installed?
By this time, Josie was dealing with her and I had turned my attention to another customer, but, in the background, I heard her declare that she was 'a teacher.'
Let's hope she isn't a local primary teacher who appears on the doorstep as I approach one of the schools on my list for tomorrow in my bid to win friends and influence people!