"Well, there is only one piece of advice I can give you," said the wisest of wise men. "The secret of happiness is to see all the marvels of the world and never to forget the drops of oil on the spoon."



('The Alchemist' Paulo Coelho)




Wednesday, November 10, 2004

And the Most Awkward Customer Award winner this week is........

Once upon a time, there was a computer shop (Nothing to do with ours, a purely imaginary one) which also did repairs. One day a woman rang up (I will not dignify her with the title of lady) saying that she had bought a modem to fit in a computer (a long time ago, although she did not say this) and found it didn't work so she wanted to bring it back. When the shop lady said it would have to be tested to see whether it was faulty, she said, "Well, I'm not paying because when I brought my computer in to be repaired, someone charged me £10 so I took it home and vowed never to come to your shop again, and I haven't until now."

So the woman brought in the computer, which, the technician discovered, was trying to run Windows XP on only 128mb Ram which, as you will all know, is pushing it to say the least! When this was pointed out to the customer, she lost her temper and said that the technician was making excuses and was not a professional and didn't want to sort out the problem of the modem and, furthermore, had been very rude to her. She turned red in the face and stamped her foot. At this, the technician's fairy godmother became very angry with the customer and suggested that maybe her attitude was not helping (or words to that effect!). The customer called her a 'stupid, f............ cow' and stamped her foot again and demanded her computer back. By now there were two more customers in the shop and she shouted at them too.
I would like to end this story by reporting that both the customer and her computer were forcibly ejected from the shop, but I can't because the people who work there are too nice to do that. Mind you, if the fairy godmother comes face to face with her again in the near future, there is no saying what might happen.................. Watch this space!!

10 comments:

  1. Appalling! I certainly hope she's been barred from the shop for good.

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  2. Dontcha just love em! The fairy godmother is commended for her fortitude in the face of adversity!

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  3. Seems to me the shop needs a couple of ugly step sisters protecting the door!

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  4. That calls for extreme patience, something I do not have. Bless that fairy godmother for having grace under pressure!

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  5. Some people are too darn stupid to own a computer - it was one of them.

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  6. The fairy godmother had to confess that she did do some shouting back (cardinal sin in retail but just for a while, she went into deputy headteacher mode!)
    The customer had 'done a course' and so knows everything there is to know about computers! lol

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  7. This very un fairy godmother wishes she had the latitude to occasionally commit the cardinal sin!

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  8. Yes, I know. I wouldn't last 2 minutes in one of the big 'sheds'! But in a small family business I suppose you take things more personally than you would in a big organisation - that's my excuse, anyway.

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  9. People get so wound-up and frustrated by computers, but it's no excuse for that sort of behaviour!

    Earlier this year I took my old computer to our local repair shop. After fiddling with it for nearly three months, the hobbit who runs the shop told me it was "too old and obsolete" to fix (it was a top of the range Packard Bell, purchased in December 1999).

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  10. You're right. We do see people at their worst sometimes - especially if they're computer addicts and can't be without it. I have sympathy with that! But the worst are those who know a little and think they are experts and just assume that they are being taken advantage of.
    P.S. You should have brought it to us! :)

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