Once upon a time, there was a computer shop (Nothing to do with ours, a purely imaginary one) which also did repairs. One day a woman rang up (I will not dignify her with the title of lady) saying that she had bought a modem to fit in a computer (a long time ago, although she did not say this) and found it didn't work so she wanted to bring it back. When the shop lady said it would have to be tested to see whether it was faulty, she said, "Well, I'm not paying because when I brought my computer in to be repaired, someone charged me £10 so I took it home and vowed never to come to your shop again, and I haven't until now."
So the woman brought in the computer, which, the technician discovered, was trying to run Windows XP on only 128mb Ram which, as you will all know, is pushing it to say the least! When this was pointed out to the customer, she lost her temper and said that the technician was making excuses and was not a professional and didn't want to sort out the problem of the modem and, furthermore, had been very rude to her. She turned red in the face and stamped her foot. At this, the technician's fairy godmother became very angry with the customer and suggested that maybe her attitude was not helping (or words to that effect!). The customer called her a 'stupid, f............ cow' and stamped her foot again and demanded her computer back. By now there were two more customers in the shop and she shouted at them too.
I would like to end this story by reporting that both the customer and her computer were forcibly ejected from the shop, but I can't because the people who work there are too nice to do that. Mind you, if the fairy godmother comes face to face with her again in the near future, there is no saying what might happen.................. Watch this space!!