"Well, there is only one piece of advice I can give you," said the wisest of wise men. "The secret of happiness is to see all the marvels of the world and never to forget the drops of oil on the spoon."

('The Alchemist' Paulo Coelho)

Friday, October 22, 2004


There are good days and bad days in any job, and a computer shop is no exception. We have our fair share of customers who think they are experts and show themselves to be anything but as soon as they open their mouths, although, to be fair, 99% of them are very nice people and a pleasure to do business with.
Yesterday, however, we had a double wammmy:
First a phone call from an irate young lady wanting to speak to the manager, (Keith) who wasn't available, about her mother's computer, bought from the shop two months ago and which now had 'major problems.' My mind trawled through processor/memory problems plus a faulty hard drive all in one from her attitude of barely concealed fury. It turned out that she was blaming the shop for loading pornographic diallers onto the computer, which, however, had only just made their presence known. Anyone who surfs the internet knows how one gets pornographic diallers on their system - and it ain't from the people who built the computer!

Second was a customer who had acquired the Trojan worm on his computer and harassed us with phone calls all day because he wanted it fixed yesterday. His wife came to collect it at the end of the day, furiously protesting because we had had the audacity to charge for removing the worm, which also entailed rebooting the system. "It's still under guarantee!" she proclaimed. "That covers hardware only," we said, "no computer supplier anywhere covers software too."
To cut a long story short, she claimed to have no credit cards and no money except a £10 note, which she grudgingly gave us, maintaining that she had to have the computer that night for her daughter to do her homework on. Husband was suppose to pay the balance today.......We're still waiting!


Michelle said...

LOL...hmmm you were cursed yesterday!
I have just finished writing an article on computer crime. One of the cases i cited was an American company who have been charged with installing spy ware on computers they had built, and charging x amount of dollars to customers to by software also created by the company to remove it!!!! First ever case in America, now congress has moved to intoduce new legislation to ban it.

Elspeth said...

There is nothing worse than a person who 'thinks' they know about PC, when the know f*** all. My boss is one. If I told you the stories you wouldnt believe them! *shakes head* but I could see him doing both those things. Let us know if the woman turns back up.

broomhilda said...

OMG - what a day you had! I definitely do not miss working retail! I am literate enough to operate my computer, however, when it melts down or has a "processor/operator cramp" I am yelling help. I'm still learning to modify the template on my blog.

gemmak said...

....and waiting and waiting and waiting no doubt. You are too kind,I would have hung onto her machine, daughter or no daughter. Customers....dontcha just love em! *cough* :o)

Jennyta said...

The update to this storyis that the woman has not as yet been back. The man came back yesterday and paid the balance of what he owed but only because he had already acquired another virus on his system and needed it clearing yet again!

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