There are good days and bad days in any job, and a computer shop is no exception. We have our fair share of customers who think they are experts and show themselves to be anything but as soon as they open their mouths, although, to be fair, 99% of them are very nice people and a pleasure to do business with.
Yesterday, however, we had a double wammmy:
First a phone call from an irate young lady wanting to speak to the manager, (Keith) who wasn't available, about her mother's computer, bought from the shop two months ago and which now had 'major problems.' My mind trawled through processor/memory problems plus a faulty hard drive all in one from her attitude of barely concealed fury. It turned out that she was blaming the shop for loading pornographic diallers onto the computer, which, however, had only just made their presence known. Anyone who surfs the internet knows how one gets pornographic diallers on their system - and it ain't from the people who built the computer!
Second was a customer who had acquired the Trojan worm on his computer and harassed us with phone calls all day because he wanted it fixed yesterday. His wife came to collect it at the end of the day, furiously protesting because we had had the audacity to charge for removing the worm, which also entailed rebooting the system. "It's still under guarantee!" she proclaimed. "That covers hardware only," we said, "no computer supplier anywhere covers software too."
To cut a long story short, she claimed to have no credit cards and no money except a £10 note, which she grudgingly gave us, maintaining that she had to have the computer that night for her daughter to do her homework on. Husband was suppose to pay the balance today.......We're still waiting!