Trolley rage?

In the great scheme of things, it's insignificant, but relatively annoying nonetheless. Sainsbury's have one checkout which is specifically for baskets, the idea being that if you have only a few items to pay for, it's quicker to go through one checkout specifically for that situation and it makes sense, or at least it does if everyone reads and takes notice of the large sign above which says, 'Baskets only'. Heck, it doesn't even say it in welsh, just pure, simple, straightforward english.

But this morning, I and another basket-carrying lady were held up by a man with a trolley and a fairly well filled one that that. We shared sympathetic glances and mutterings and then another man pulled up behind me with his well-laden trolley.

I pointed out to him, politely, that this was a basket-only checkout and after he had pretended not to hear me or to have any idea what I was talking about, he said,

"Oh, I didn't realise you were an employee of Sainsbury's!" Followed by, "Yes OK, I can read!"

"Ah," I said, "so it's just that you are quite happy to inconvenience other people?"

To that, I got no reply. Mind you, I was quite pleased that, for once, I had been able to think of a smart reply at the time instead of ten minutes later. I must be getting better at this 'grumpy' lark!

But what I was really annoyed about is that the checkout person, also a man, but let's not read anything into that, completely failed to point out to either customer that they should not be at that checkout. 

"Oh well, they'd already started unpacking their trolleys," was his excuse.

To which I say, if the store has decided to have a checkout dedicated to baskets only, the employees should be enforcing it, not leaving it to us customers to slug it out between us!